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Shaping Global Travel: An Exclusive Interview with Priyanka Lakhani of Collinson International

Shaping Global Travel: An Exclusive Interview with Priyanka Lakhani of Collinson International

EVVIE 7

When it comes to transforming travel into a seamless and rewarding experience, Priyanka Lakhani is at the helm. As Senior Vice President at Collinson International and Regional Commercial Director for the Middle East and Africa, Priyanka is a driving force behind innovations that redefine how we move through the world. From expanding Priority Pass to advancing sustainability in travel, she leads with a vision that resonates globally.

In this exclusive Q&A, Priyanka shares insights into the future of travel, the importance of loyalty programs, and the groundbreaking initiatives Collinson is spearheading.

The Interview

Gazetta: Collinson International has a significant global footprint. What drives its mission?

Priyanka Lakhani: At Collinson, our mission is rooted in enhancing the traveler’s experience. Travel should be smooth, enriching, and, most importantly, reliable. Our focus is on creating those pivotal moments that make journeys memorable, whether through Priority Pass lounge access, loyalty programs tailored to individual needs, or insurance solutions designed for peace of mind. It’s about turning what could be a stressful process into something seamless and enjoyable.

Gazetta: Priority Pass has become synonymous with premium airport experiences. How has it evolved to keep up with changing traveler expectations?

Priyanka: Priority Pass is no longer just about lounge access—it’s about creating personalized airport experiences. Travelers today want more than a comfortable chair and free Wi-Fi; they want curated dining options, wellness spaces, and quiet zones to prepare for their next flight. We’ve expanded our offerings to over 1,700 lounges and experiences in 145 countries, ensuring that no matter where our members are, they can find an oasis amidst the chaos.

Gazetta: Loyalty programs are evolving rapidly. How does Collinson ensure its programs remain relevant and impactful?

Priyanka: Loyalty is no longer just about accumulating points; it’s about creating emotional connections with customers. At Collinson, we work with over 1,400 banks, 90 airlines, and 20 hotel groups to design loyalty programs that resonate with modern consumers. By leveraging data, we ensure that the rewards and experiences offered are meaningful and aligned with the customer’s preferences. It’s about understanding people, not just transactions.

Gazetta: How does luxury fit into the broader vision for Collinson’s travel services?

Priyanka: Luxury today isn’t defined solely by exclusivity or extravagance—it’s about personalization and creating experiences that resonate deeply with the traveler. At Collinson, we view luxury as the ability to anticipate and meet unique needs seamlessly. Whether it’s ensuring a tranquil lounge environment, offering tailored rewards through loyalty programs, or simplifying complex travel processes, luxury is about attention to detail and consistently exceeding expectations.

Gazetta: Technology is reshaping travel in profound ways. How is Collinson leveraging innovation?

Priyanka: Technology is at the heart of our operations. It’s not just a tool; it’s an enabler of better experiences. From digital lounge access to AI-driven insights that predict traveler needs, we’ve embraced innovation to simplify journeys. For example, our apps allow seamless check-ins, instant insurance claims, and real-time updates, empowering travelers to feel more in control while reducing friction in their journeys.

See Also

Gazetta: Sustainability is becoming a priority for the travel industry. How is Collinson addressing this crucial issue?

Priyanka: Sustainability is a responsibility we take seriously. We’re actively reducing our carbon footprint and encouraging environmentally conscious behavior among travelers. Loyalty programs can incentivize green choices, such as selecting eco-friendly accommodations or purchasing carbon offsets. Additionally, we work closely with local communities to ensure our operations have a positive impact. It’s about making sustainability a core part of the travel ecosystem.

Gazetta: What excites you most about the future of travel?

Priyanka: The resilience and adaptability of travel excite me. Despite global challenges, people continue to seek connection, exploration, and meaning. The future of travel is about personalization, sustainability, and creating value at every step of the journey. At Collinson, we’re focused on shaping that future by innovating solutions that not only meet traveler expectations but also elevate their experiences.

Collinson International: Transforming Journeys

With a network spanning over 725 airports and partnerships with leading payment networks, airlines, and hotel groups, Collinson International has redefined travel. From Priority Pass’s iconic airport experiences to advanced loyalty programs and tailored insurance solutions, the company is setting new standards for seamless journeys.

As Priyanka Lakhani highlights, travel is evolving rapidly, but the need for meaningful connections and enriching experiences remains constant. With Collinson leading the charge, the future of travel is bright, innovative, and inspiring.

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